We maintain a pro-active approach to quality control. Besides the Quality Control evaluations that our supervisors perform, there are a number of other ways we do this.
Every single day, our management staff devotes a significant number of their man hours to Quality Control assurance. Whether it’s evaluating our job sites, communicating with our clients or training our staff, you will not find a more dedicated team. For Semper Fi, there is nothing more important than our commitment to meeting or exceeding our customers’ expectations.
- We perform walk-through evaluations during regular business hours with our clients on a regularly scheduled basis or at their request.
- Our QC Administrator solicits customer feedback by calling our clients regularly to ask if we are meeting their expectations.
- We send a brief “feedback survey” to our customers each month with each invoice.
- We also email a “Quality Control Survey” to them approximately once per quarter.
Every single day, our management staff devotes a significant number of their man hours to Quality Control assurance. Whether it’s evaluating our job sites, communicating with our clients or training our staff, you will not find a more dedicated team. For Semper Fi, there is nothing more important than our commitment to meeting or exceeding our customers’ expectations.